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DELIVERY MANAGEMENT

Course duration   : 16 hours

Course objective

  1. To understand the role and responsibilities of a Delivery Manager in a typical IT industry company
  2. To define goals and objective areas in alignment with organizational and client’s business goals
  3. To study these goals and objective areas in detail
  4. To define suitable measurement system for assessment of performance in these areas
  5. To build awareness of industry best practices

Expected outcome

  1. PLs/PMs would build ability to handle DM role
  2. Existing DMs can enhance their delivery process through knowledge learnt

Objective areas covered

Syllabus

  1. Project delivery management
    1. Project initiation
    2. Project execution
    3. Industry best practices
    4. Project closure
  2. Client engagement
    1. Engagement vision and strategy to achieve vision
    2. Engagement governance
    3. Customer satisfaction
  3. Account management
    1. Strategy for farming existing account (and hunting new account)
    2. Demand and supply management
    3. Account financials
  4. Compliance and maturity
    1. ISO 9001, ISMS, SEI CMMI
  5. Employee satisfaction
    1. Employee development
    2. Employee engagement
    3. Employee retention
  6. Self-development
    1. Career plan
    2. Competency enhancement

Target audience

Project Leaders, Project Managers, Technical Leaders

Trainer name: Prashant Anand Gulvadi

Education and training completed by trainer

  • BE. Computer Engg. from University of Mumbai, May 1987
  • “Business Dynamics” an Executive Development Program from Symbiosis Institute of Business Management (Oct 2002 to Feb 2003)
  • Stanford Certified Program Manager from Stanford Center for Professional Development in Dec 2006
  • Academy of Customer Excellence Program from Harvard Business School Publishing in Aug 2008
  • Scrum Alliance Certified ScrumMaster in April 2016
  • ITIL 2011 Foundation Certificate in IT Service Management by AXELOS-PEOPLECERT in July 2016

Experience summary

  • Around 26 years of experience in the IT industry working in companies like Wipro Technologies, Mphasis and other organizations across various locations
  • Expertise in the areas of Delivery Management, Change Management and Delivery Excellence
  • Expertise in setting up of offshore Delivery Centers for BFSI client engagements, with a majority in Life Insurance industry
  • Significant contribution to the business development through demonstration of organization’s capabilities and value offerings
  • Development and implementation of strategy for organization-wide initiatives to enhance delivery maturity
  • Expertise in establishing a framework for risk identification, risk assessment and risk management through structured governance, reviews, early warning systems, creation and execution of recovery plan
  • Consultation and facilitation at Account- and Project-level to enable delivery transformation through implementation of best practices
  • Management and execution of project reviews across diversified range of technologies, methodologies and industry verticals
  • Proficiency in ISO 9001, SEI CMMI, ISMS; Exposure to Six Sigma, Lean, ITIL 2011, Agile Scrum best practices
  • Focus on continuous learning of new concepts in areas such as Big Data, Cloud Computing and various other upcoming technologies