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SERVICENOW

ServiceNow Admin Syllabus

A)   ServiceNow Admin Course Topics:
Duration : 10 Class
1) Core Configuration
         Configure Navigation, Search and UI Options
        Manage Lists, Filters, and Forms
        Home Page
        Delegates
        Activate Plugins
2) User Administration
       Configure User Accounts
      Add Groups and Assign Users to Groups
      Assign Roles
3) Manage Tables and Fields
      Learn How to Manage Data with Tables
      Creation of Tables and Fields
      Manage Form View
      Views
      Sections in a Form
4) Manage Data with Import Set and Update Set
      Work with Import Sets
      Create and Apply Update Sets
5) Process Application
     Work with Knowledge Base
     Create and Populate Service Catalog Items and Order Guide
6) Core Application Administration
     Set up Email Notifications
     Learn about Upgrade Process and Release Cycle
     Implement Contextual Application Security
7)Service Administration
    Create and Modify Reports
    Create and Apply SLAs
    Customize and Brand Your Instance
8) Work Flow Basic
    Business Rules
    Client Script
    UI Action
    UI Policy
    Scheduled Jobs
    Workflow Script
9) Service Catalog
    SLA’s
10) System Admin Certification Preparation
    Registering for Exam
    Admin Material Discussion
    Dumps
B)   ServiceNow Advanced :
Duration :   8 Class
1) Scripting and APIs
     Client Side Scripting
         Client Script
         UI Policies Basic
         UI policies Scripting
         UI Script
         User Scripting
     Server Side Scripting
         Business Rule
         Script Include
         Server Side UI Action
         UI Actions advance
         Glide-System
         UI Macro
2) Scripting Advanced
         Scripting in Emails
        Workflow Scripting
3) Cloning of System
4) Platform Administration:
       Exporting Data using Transform Map
       Migration Using Update Sets (working with One or more update sets)
5) CMDB
      Asset Management
     Discovery
     Application Security
6) Integrations
    LDAP
   SSO
   WebServices
   Scripted Web Service
   REST
   SOAP
7) Service Catalog Advance
   Order Guide
8) Installing and Managing MID Server
    Creating Applications
    Creating Modules
    Go-live preparation and checklist
    Performance and Coding best practices