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ITAM – SAM & HAM TRAINING
3145 Satisfied Learners
ITAM – SAM & HAM TRAINING IN PUNE | ONLINE
Duration of Training : 60 hrs
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
ITAM – SAM & HAM Training & Certification in Pune
Highly Experienced Certified Trainer with 10+ yrs Exp. in Industry
Realtime Projects, Scenarios & Assignments
COURSE CONTENT ITAM – SAM & HAM :
HAM
| 1. Introduction to Hardware Asset Management (HAM) |
| Overview of HAM and its importance in IT asset management. |
| Key objectives of HAM: cost control, compliance, and risk management. |
| Relationship between HAM and other ITSM processes (e.g., ITAM, ITSM). |
| 2. Hardware Asset Lifecycle |
| Lifecycle Stages: |
| Planning and procurement. |
| Deployment and utilization. |
| Maintenance and support. |
| Retirement and disposal. |
| Lifecycle Management: |
| Understanding the importance of lifecycle management. |
| Best practices for managing hardware assets through their lifecycle. |
| 3. Hardware Asset Inventory |
| Asset Inventory Management: |
| Creating and maintaining a hardware asset inventory. |
| Importing hardware asset data into ServiceNow. |
| Using the Configuration Management Database (CMDB) for asset tracking. |
| Asset Classification: |
| Categorizing hardware assets (e.g., servers, workstations, peripherals). |
| Defining attributes and metadata for hardware assets. |
| 4. Procurement and Acquisition |
| Procurement Process: |
| Understanding the procurement process for hardware assets. |
| Creating purchase requests and purchase orders in ServiceNow. |
| Vendor Management: |
| Managing vendor relationships and contracts. |
| Tracking vendor performance and compliance. |
| 5. Deployment and Utilization |
| Deployment Planning: |
| Planning for hardware asset deployment. |
| Configuring assets for use (e.g., imaging, software installation). |
| Utilization Tracking: |
| Monitoring hardware asset utilization and performance. |
| Identifying underutilized or overutilized assets. |
| 6. Maintenance and Support |
| Maintenance Management: |
| Scheduling and tracking maintenance activities. |
| Managing warranties and service agreements. |
| Support Processes: |
| Integrating HAM with Incident and Problem Management. |
| Handling support requests related to hardware assets. |
| 7. Compliance and Auditing |
| Compliance Management: |
| Ensuring compliance with licensing and regulatory requirements. |
| Tracking asset compliance status and risks. |
| Auditing Hardware Assets: |
| Conducting regular audits of hardware assets. |
| Using ServiceNow tools for audit reporting and analysis. |
| 8. Retirement and Disposal |
| Retirement Planning: |
| Identifying assets for retirement or disposal. |
| Planning for data sanitization and secure disposal. |
| Disposal Management: |
| Managing the disposal process in compliance with regulations. |
| Documenting disposal activities and maintaining records. |
| 9. Reporting and Analytics |
| Reporting Capabilities: |
| Creating reports and dashboards for hardware asset management. |
| Analyzing asset data for decision-making. |
| Performance Metrics: |
| Defining key performance indicators (KPIs) for HAM. |
| Using analytics to drive improvements in asset management. |
| 10. Best Practices and Use Cases |
| Best Practices for HAM Implementation: |
| Strategies for successful HAM deployment. |
| Common challenges and how to overcome them. |
| Real-World Use Cases: |
| Case studies of successful HAM implementations. |
| Hands-on exercises for applying HAM concepts. |
| 11. Integration with Other Modules |
| Integration with ITSM: |
| Understanding how HAM integrates with Incident, Problem, and Change Management. |
| Leveraging data from other ITSM processes for better asset management. |
| Integration with Financial Management: |
| Managing the financial aspects of hardware assets. |
| Tracking total cost of ownership (TCO) and return on investment (ROI). |
| 12. Certification and Resources |
| Overview of ServiceNow HAM certifications. |
Recommended resources for further learning (documentation, community forums). Best practices for staying updated with ServiceNow releases and features. |
SAM 1. Introduction to Software Asset Management (SAM) |
| Overview of SAM and its importance in IT asset management. |
| Key objectives of SAM: compliance, cost control, and risk management. |
| Relationship between SAM and other ITSM processes (e.g., ITAM, ITSM). |
| 2. Software Asset Lifecycle |
| Lifecycle Stages: |
| Planning and procurement. |
| Deployment and utilization. |
| Maintenance and support. |
| Retirement and disposal. |
| Lifecycle Management: |
| Understanding the importance of lifecycle management. |
| Best practices for managing software assets through their lifecycle. |
| 3. Software Asset Inventory |
| Asset Inventory Management: |
| Creating and maintaining a software asset inventory. |
| Importing software asset data into ServiceNow. |
| Using the Configuration Management Database (CMDB) for asset tracking. |
| Asset Classification: |
| Categorizing software assets (e.g., applications, licenses). |
| Defining attributes and metadata for software assets. |
| 4. Procurement and Acquisition |
| Procurement Process: |
| Understanding the procurement process for software assets. |
| Creating purchase requests and purchase orders in ServiceNow. |
| Vendor Management: |
| Managing vendor relationships and contracts. |
| Tracking vendor performance and compliance. |
| 5. Deployment and Utilization |
| Deployment Planning: |
| Planning for software asset deployment. |
| Configuring software for use (e.g., installation, licensing). |
| Utilization Tracking: |
| Monitoring software asset utilization and performance. |
| Identifying underutilized or overutilized software. |
| 6. License Management |
| License Compliance: |
| Understanding software licensing models (e.g., perpetual, subscription). |
| Tracking license entitlements and usage. |
| License Optimization: |
| Analyzing license usage to optimize costs. |
| Managing license renewals and expirations. |
| 7. Compliance and Auditing |
| Compliance Management: |
| Ensuring compliance with licensing and regulatory requirements. |
| Tracking software compliance status and risks. |
| Auditing Software Assets: |
| Conducting regular audits of software assets. |
| Using ServiceNow tools for audit reporting and analysis. |
| 8. Maintenance and Support |
| Maintenance Management: |
| Scheduling and tracking software updates and patches. |
| Managing support agreements and service contracts. |
| Support Processes: |
| Integrating SAM with Incident and Problem Management. |
| Handling support requests related to software assets. |
| 9. Reporting and Analytics |
| Reporting Capabilities: |
| Creating reports and dashboards for software asset management. |
| Analyzing asset data for decision-making. |
| Performance Metrics: |
| Defining key performance indicators (KPIs) for SAM. |
| Using analytics to drive improvements in software asset management. |
| 10. Best Practices and Use Cases |
| Best Practices for SAM Implementation: |
| Strategies for successful SAM deployment. |
| Common challenges and how to overcome them. |
| Real-World Use Cases: |
| Case studies of successful SAM implementations. |
| Hands-on exercises for applying SAM concepts. |
| 11. Integration with Other Modules |
| Integration with ITSM: |
| Understanding how SAM integrates with Incident, Problem, and Change Management. |
| Leveraging data from other ITSM processes for better asset management. |
| Integration with Financial Management: |
| Managing the financial aspects of software assets. |
| Tracking total cost of ownership (TCO) and return on investment (ROI). |
| 12. Certification and Resources |
| Overview of ServiceNow SAM certifications. |
| Recommended resources for further learning (documentation, community forums). |
| Best practices for staying updated with ServiceNow releases and features. |
Most Probable Interview Questions for Servicenow Admin + Development
Interview Question No. 1 for Servicenow Admin + Development : What are the key features of ServiceNow and its significance in IT Service Management?
Interview Question No. 2 for Servicenow Admin + Development : Can you explain the difference between ServiceNow administration and development roles?
Interview Question No. 3 for Servicenow Admin + Development : How does ServiceNow facilitate workflow automation and process optimization?
Interview Question No. 4 for Servicenow Admin + Development : What are the various modules available in ServiceNow and their functionalities?
Interview Question No. 5 for Servicenow Admin + Development : How does ServiceNow support ITSM (IT Service Management) processes?
Interview Question No. 6 for Servicenow Admin + Development : Explain the concept of ServiceNow CMDB (Configuration Management Database) and its role.
Interview Question No. 7 for Servicenow Admin + Development : What is the role of ServiceNow in asset management and tracking?
Interview Question No. 8 for Servicenow Admin + Development : Can you discuss the importance of ServiceNow scripting languages like JavaScript in customization?
Interview Question No. 9 for Servicenow Admin + Development : How does ServiceNow handle incident management and resolution?
Interview Question No. 10 for Servicenow Admin + Development : What is the significance of ServiceNow reporting and analytics in decision-making?
Interview Question No. 11 for Servicenow Admin + Development : Explain the process of ServiceNow application development and deployment.
Interview Question No. 12 for Servicenow Admin + Development : How does ServiceNow integrate with other third-party tools and systems?
Interview Question No. 13 for Servicenow Admin + Development : Discuss the role of ServiceNow administrators in maintaining platform stability and security.
Interview Question No. 14 for Servicenow Admin + Development : What are the different certification paths available for ServiceNow professionals?
Interview Question No. 15 for Servicenow Admin + Development : Can you elaborate on the ServiceNow Certified System Administrator (CSA) certification and its benefits?
Interview Question No. 16 for Servicenow Admin + Development : How does ServiceNow support project management and collaboration within organizations?
Interview Question No. 17 for Servicenow Admin + Development : What are the key challenges you might face as a ServiceNow developer, and how would you address them?
Interview Question No. 18 for Servicenow Admin + Development : Discuss the role of ServiceNow in IT operations management and continuous improvement.
Interview Question No. 19 for Servicenow Admin + Development : Can you provide examples of real-world applications or projects you’ve worked on using ServiceNow?
Interview Question No. 20 for Servicenow Admin + Development : How does ServiceNow contribute to overall business agility and efficiency?
Learn ServiceNow – Course in Pune with Training, Certification & Guaranteed Job Placement Assistance!
Unlock the world of Servicenow and propel your career forward with Radical Technologies, Pune’s premier Servicenow training institute!
We offer a comprehensive suite of programs tailored to every level, from beginner-friendly introductions to advanced developer training and industry-recognized certifications.
Master the Art of Servicenow –
Servicenow Training in Pune: Dive deep into the platform’s core concepts, functionalities, and best practices.
Servicenow Classes Near Me: Choose from convenient classroom sessions or online learning at your own pace.
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Servicenow Online Course: Access high-quality learning materials and expert guidance, wherever you are in the world.
Why Choose Radical Technologies?
Expert Instructors: Learn from seasoned professionals with extensive Servicenow experience and real-world knowledge.
Hands-on Projects: Gain practical skills through engaging projects that simulate real-world scenarios.
Job-Oriented Training: We design our programs to equip you with the skills and certifications employers crave.
Dedicated Placement Assistance: Benefit from our strong industry connections and land your dream Servicenow job.
Don’t just get certified, get career-ready! Join Radical Technologies and unleash your full potential in the thriving Servicenow ecosystem.
Here’s how we can help you –
New to Servicenow? Our beginner-friendly courses will guide you through the basics with clarity and ease.
Seeking Certification? We offer comprehensive training programs aligned with specific Servicenow certifications.
Want to become a Servicenow Developer? Master scripting, workflows, and integrations to build powerful automation solutions.
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No matter your goals, Radical Technologies has the perfect Servicenow solution for you!
Contact us today for a free consultation and take your first step towards Servicenow mastery!
Find ServiceNow Admin- Development Course in other cities –
Online Batches Available for the Areas –
Ambegaon Budruk | Aundh | Baner | Bavdhan Khurd | Bavdhan Budruk | Balewadi | Shivajinagar | Bibvewadi | Bhugaon | Bhukum | Dhankawadi | Dhanori | Dhayari | Erandwane | Fursungi | Ghorpadi | Hadapsar | Hingne Khurd | Karve Nagar | Kalas | Katraj | Khadki | Kharadi | Kondhwa | Koregaon Park | Kothrud | Lohagaon | Manjri | Markal | Mohammed Wadi | Mundhwa | Nanded | Parvati (Parvati Hill) | Panmala | Pashan | Pirangut | Shivane | Sus | Undri | Vishrantwadi | Vitthalwadi | Vadgaon Khurd | Vadgaon Budruk | Vadgaon Sheri | Wagholi | Wanwadi | Warje | Yerwada | Akurdi | Bhosari | Chakan | Charholi Budruk | Chikhli | Chimbali | Chinchwad | Dapodi | Dehu Road | Dighi | Dudulgaon | Hinjawadi | Kalewadi | Kasarwadi | Maan | Moshi | Phugewadi | Pimple Gurav | Pimple Nilakh | Pimple Saudagar | Pimpri | Ravet | Rahatani | Sangvi | Talawade | Tathawade | Thergaon | Wakad
We help students in registering for certification exam, we use to provide dumps, every question from dump is discussed in detail.
Mock exam is conducted to prepare for certification exam.
Trainer is having 14 years of IT experience with all servicenow certifications and rich onsite and offshore experience.
We have trainers who have rich IT experience and strong technical background. We not only cover theory but practical also with very descriptive lab exercise and training material. Training is always given on latest version of Servicenow.
Our Lab exercise are inspired from actual client implementation which explain the technology and its use.
Students complete lab exercise in lab itself under trainer’s supervision.
Ample time is given in class to cover theory and practical part.
Radical technology provides different job oriented training from its certified trainer, it is located in the center of city which makes it approachable from all part of city.
Expert advice is given to students which help them in choosing the right course of their interest and expertise.
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