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Post: Oracle DBA L1
Salary: 20000 per month
Employee Agreement:1 year
Experience: 2 years minimum (Onsite)
No. of requirement :3
Education Qualification: Graduate
Work Environment: Work From office
Job Location: Mumbai
Interview: Offline at our Pune office
Job Description:L1
Role in General
Alert Monitoring, Reporting and Escalations
Incident Management Process
First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users) –this is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc. Responsible for customer interactions and Respond SLA
They escalate the incidents to L2 if not resolvable by L1.
L1 Responsibilities:
Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
Monitor the Oracle Alert logs files, transaction logs and backup logs.
Monitor the database related activities, respond calls from the Application support and developments teams.
Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB
Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
Acknowledge the request for DB stop/start, user creation and grant specific data access to user
