Apply Online
Apply Online
Interested candidates kindly apply before 20/06/2024.
CV must be in PDF format, saved with your Full name.
Hiring for System Engineer!!!!!
Location: Bangalore
Work mode – Work from Office for 3 days
Should be fine with Rotational Shifts including night shift
Shift Timings
1st shift: 6:30 AM – 3:30 PM
2nd shift: 2:30 PM – 11:30 PM
3rd shift: 10:30 PM – 7:30 AM
Mandatory – Linux Training – RHCSA /RHEL/RHCE certifications + Networking Concepts + Good Communication.
Responsibilities
Facilitate, follow, enforce, and improve the overall enterprise escalations process.
Lead enterprise escalation resolution effort – requires extensive analysis, troubleshooting
and possibly, collaboration with product development teams.
Investigate both platforms (OS, infrastructure, network, etc.) and product issues.
Analyze complex customer technical problems and resolve them promptly, as per SLAs.
Work with support and product teams to update knowledge base documentation.
Assist other engineering teams with testing and validation, as needed.
Serve as a senior resource / subject matter expert (SME) for other team members or
internal customers.
Conduct detailed root cause analysis to identify the source of the issues & come up with
solutions to permanently resolve them.
Help guide and educate team members.
Proactively anticipate and resolve problems. Create processes to support change.
Required Skills & Qualifications
Minimum 2 years of Linux experience working with client environments.
2-4 years of IT operations experience with a focus on Linux Administration.
Working experience administering Linux OS – preferably RHEL or CentOS
Virtualization and containers (Docker, Kubernetes, Cronjobs, YUM, etc.)
Knowledge of Shell scripting
Knowledge of automation frameworks (Ansible, Salt, etc.)
Knowledge Log Analysis (event logs, audit logs, application logs, etc.)
Network Infrastructure & Security. - VPN, DNS, VLANs, and Firewalls
Network protocols - DNS, TCP/IP, DHCP, HTTP/s, SSL
Working knowledge of Enterprise Server Platforms is a plus
Looking for candidates with notice period – 1 month/serving/immediate joiners only
Location – Remote
Willing to work in Rotational night shift
We are looking for a web savvy, energetic, motivated & experienced Technical Engineer for our
Enterprise nodes SME team. This is a critical role for Catchpoint. It involves troubleshooting &
fixing issues with our Enterprise Node product for our customers across the globe.
Our product is highly technical – it's a SaaS product with an on-premises, enterprise component
that our customers deploy in their corporate IT environments. The Enterprise Technical Support Engineer is expected to have sharp analytical skills as well as in-depth technical expertise to be
able to troubleshoot different aspects of our customers’ complex IT environments (that our
product would be a part of). This individual must have passion & energy to work in an entrepreneurial, fast paced environment.
