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Post: Systems Engineer – Command Center
Location: Pune, India
About This Role:
The Command Center team is the intersection of our network, employees, and clients –
helping to keep our infrastructure running, tracking and resolving issues, supporting
employees, and responding to client needs. We’re responsible for supporting the
servers, network and storage devices across all of Comscore’s data centers and cloud
environments, supporting employee user accounts, and responding to both internal and
client requests 24/7.
The Infrastructure Operations team is hiring a System Engineer – Command Center to
provide 24×7 support. This role requires someone with strong technical and
communications skills in order to be effective. This team will monitor and troubleshoot
issues within the IT Infrastructure environment. These environments exist on premise as
well as in AWS and are a mixture of physical and virtual. This position will also be
responsible for working with multiple teams globally to create support and escalation
procedures based on the impact to the business. This position will also be responsible
for supporting employee and contractor user accounts in concert with our Service Desk
team, and for resolving access issues for clients.
Responsibility:
Remote management and monitoring of 24 x 7 Command Center Operations
Incident Management for P1 & P2 tickets.
Monitor Data ingest on AWS.
Patch management for Windows and Linux servers.
User management in LDAP.
Ability to work with SOPs.
Troubleshoot, prioritize and escalate issues to concerned technical teams.
Ability to communicate severity issues.
Provide on-call support with excellent English language communication skills,
both verbally and in writing.
Experience and/or comfort with communicating with employees around the world,
primarily in the US, at all levels of the organization.
Help in process improvement and documentation
Requirement:
Excellent written and verbal communication skills.
Bachelor’s Degree in Computer Science or related field
2 to 4 years of infrastructure operations (Command Center) experience
Experience in monitoring & Service management tools like Nagios, SolarWinds,
JIRA, Pager Duty.
Basic Experience of working on AWS related services like CloudWatch, Athena,
S3, EMR etc.
Experience with End user account support in Active Directory
Experience in Microsoft based server bases operating systems – Windows 10,
2008, 2008 R2, 2012, 2016
Experience with using and troubleshooting Outlook 2013 within a network
environment (permissions, calendar sharing, delegation)
Understanding of ITIL – Incident Management, Problem Management.
Attention to detail
Ability to follow complex and detailed instructions
Proactive problem-solving skills
Certifications in the related field is a plus.
