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Interested candidates kindly share updated cv by 18th August
Job Title – Tech Support Specialist
*Experience – 2-3 years of relevant Experience
Job Type – Full Time
*Qualification –
1. Education Requirement – Graduate Degree Holder
(Engg/Computer Science Background preferred)
2. Core Competencies – 1. Excellent written & verbal English communication skills
(Engg/Computer Science Background preferred)
2. Core Competencies – 1. Excellent written & verbal English communication skills
2. Excellent troubleshooting skills, search skills, ability to approach problems logically.
3. Production application troubleshooting skills- windows, networking, etc
3. Other Requirements – 1. Willing to work in a 24×5 environment.
(Certification, etc.) 2. Excellent customer services skill.
3. Customer service orientation and ability to work in a team.
4. Good interpersonal and communication skills.
(Certification, etc.) 2. Excellent customer services skill.
3. Customer service orientation and ability to work in a team.
4. Good interpersonal and communication skills.
5. Excellent soft skills, communications skills (voice & email) to handle customers across the globe.
6. Good typing skills.
6. Good typing skills.
4. Detailed Role & – 1. Ensure on meeting daily KPIs
Responsibilities 2. Receiving and making end-user calls.
(Please include 3. Provide first-level resolutions.
shift timings & 4. Ticket creation/categorization/ prioritization.
client incentives 5. Ticket escalation to a respective support group
as applicable)
