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Interested candidates kindly apply before 16/12/2022.
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Hiring for Technical Support Engineer !!!
Location: Pune
Job Title: Technical Support Engineer
Experience: Fresher
Minimum Education: Graduate (Any Field)
Shifts: 24*7
Week Off: Any 2 days of the week
Skills Required:
- Excellent Communication
- Effective Business Communication
- Communication in neutral accent over phone
- Basic Knowledge of Computers
Job Responsibilities:
- Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s
- Record interaction using ticket tool with proper classification
- Perform account unlock/password reset as per defined process
- Dispatch tickets to support groups post gathering required information
- Refer Knowledge base and perform troubleshooting as per defined process
- Follow up and closure of incidents to ensure customer satisfaction
