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| Requesting Practice : IMS | Line of Business: AWS Support |
| Years of Experience : 0-2 years | Designation & Grade: Fresher |
| Work Location : Puna/Hyderabad | Hyderabad |
| Ø Work as L1 resource in AWS and Azure Cloud infrastructure and system administration team providing technical support and resolving issues
Ø Monitoring of cloud instances performance Ø Good knowledge of AWS services in Compute, Storage, Networking, Infrastructure as a code, Serverless computing, IAM. Ø Good knowledge of AWS services in Compute – EC2, AWS VPC, AWS VPN, AWS Backup, AWS Security, AWS CloudWatch, S3, S3 Backup and SSO Ø Installing, configuring, and supporting primarily Windows and Linux Servers on IaaS Ø Responsible for Linux and windows server installation, maintenance, monitoring & patching. Ø Monitoring of cloud instances performance Ø Communicate with peers and managers regarding system issues & participate in 24×7 on- call. Ø Work in coordination with other internal teams to ensure the infrastructure fully and effectively Providing supports Ø Collaborative, team focused with working experience in a 24/7 up time environment Ø Strong verbal and written communications skills are a must Ø Good understanding on windows server architecture and hands on experience in server administration and tools Ø Install, configure and troubleshooting experience on multi node Windows systems Ø Installing and managing the File and Print servers Ø Support Hardware problems in co-ordination with Vendors Ø Daily Health checks, Planning and implementing fixes / Patches Ø Act on Day to Day House Keeping tasks by using tools & scripts Ø Create regular reports for Management requirements |
| Planned Roles and Responsibilities:
· Required to support migration projects of Global IT Infrastructure (24×7) and services · Incident resolution using SOP and required to prepare WI · Timely acknowledgement, ticket update, notification and tracking of the incidents including the critical incidents · Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards. · Experience in Remote support and troubleshooting skills. · Understanding of Basics Hardware accessories / devices and peripherals · Willing to work 24×7 rotating shifts including night shifts (Compulsory) |
| Education, Skill, and Experience Requirements:
Ø A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology Ø AWS Cloud certification (Compulsory) Ø Excellent skills in MS office for Infrastructure Landscape. Ø Good Communication, reporting and presentation skills. Ø Good to have Migration knowledge of IT Infrastructure projects |
